Frequently Asked Questions

1. What sizes do you offer?

We offer all sizes for girls and women. You can find detailed size charts on each product page to help you choose the perfect fit.

2. Are your dresses suitable for everyday wear?

Yes! While our dresses are perfect for parties and special occasions, many are designed with comfort in mind for everyday dress-up fun.

3. How can I place an order?

Simply browse our collection, select your preferred size and style, and add it to your cart. Then proceed to checkout to complete your purchase securely.

4. How long does shipping take?

Shipping times vary by location:
- US & Canada: 5–10 business days
- UK, Australia & Europe: 7–14 business days
- Other countries: 10–20 business days
Note: Delivery times may vary during peak seasons or due to customs.

5. Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

6. Can I return or exchange an item?

We offer a 30-day return policy on unworn, unused items with original packaging. Please contact us within 30 days of receiving your order to initiate a return or exchange.

7. What if my dress arrives damaged or incorrect?

We sincerely apologize! Please contact us within 48 hours of receiving your order with photos of the issue, and we’ll make it right.

8. How can I contact customer support?

You can reach us via email at support@sheprincess.com or through the contact form on our website. We aim to respond within 24 hours.

9. Do you offer gift packaging?

No! Currently the service is inactive due to huge demand of orders.

10. How do I care for the dresses?

Most dresses are best hand-washed or gently machine-washed on a cold cycle. Please check the care instructions on each product page.